Need help car won’t unlock

I have a 2017 fiesta st in the U.S. I’m guessing the battery died at some point. But the fob isn’t working and the key that’s hidden in the fob is also not working. Does anyone have any idea what I should do?

Just replace the battery buddy

How do I get the hood open? I can’t get into the car. Is there a way to release the latch from the bottom?

I meant the key fob battery

So the metal key doesn’t work in the door?

Oh sorry I get what you’re saying. Yea the metal key that was inside the fob isn’t working. I’ve tried it a few times now.

Did you try both doors? I don’t recall if the hatch also has a key hole, you might try that too.

You might be turning the key in the wrong direction. I think it should turn toward the back of the car.

I managed to get inside. I hadn’t even considered a locksmith using an inflatable bag to reach the interior door handle. Now, I need to figure out why my car battery suddenly died.